Política de devoluciones

Cancellation

We accept order cancellation before the product is shipped or produced.  If the order is cancelled, you will receive a full refund.  We cannot cancel the order if the product has already been shipped.            

Returns (if applicable)

We accept product returns.  Customers have the right to request a return within 14 days of receipt.        
If a customer requires a refund, the refund period is 180.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.  To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.            

Shipping costs will be charged to customers only once (this includes returns);  The non-replenishment of stock is the responsibility of the consumer when returning the product.        

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item.  We will also notify you of the approval or rejection of your refund.  If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.            

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company;  It may take some time for the refund to be officially posted.  Then contact your bank.  There is usually some processing time before a refund is posted.  If you have done all of this and still have not received your refund, please contact us at  support@turiof .com.     

Contact our customer service at support@turiof .com  for the return address.